TFL’s new website coping well during #tubestrike

I recently read an article in ComputerWeekly describing how TFL had redesigned their website using HTML5 to optimise performance across multiple device types. I was interested to see how the new site was handling the likely increase in traffic due to the tube strike.

Prior to the HTML5 re-write the last major redevelopment of this site had been in 2007, well before the  proliferation of mobile devices, now used daily to check for travel updates or plan journeys. 75% of Londoners visit the TFL website regularly and there are 8 million unique visitors per month.

I was in London earlier this week so I,  along with millions of other commuters, wanted to keep up to date with the news of the tube strike. I, like many others, turned to my smartphone for answers. The site performed well on my Android phone, so I wondered whether the increase in traffic had caused any performance degradation.

At Trust IV we have developed an in-house application to test the performance of websites, we monitor performance for several hundred sites, each of which is categorised into a relevant business sector. TFL was already being monitored in our “travel” category. I was impressed to see that the website was the 3rd fastest travel site monitored today with a page response time of <1.2 seconds. The site developers should be pleased with themselves.

TFL_WPT report


Although occasional spikes in response times were observed (which is common when monitoring in this way); on the whole the site remained responsive throughout the day. Average response times appear no slower today than they were last week (the chart below shows response times in milliseconds).


If only more of the sites that I visit regularly performed as well as this.

Get in touch for more information about our “Test The Market” monitoring application and how it can give you insights into your own website performance and see how your performance compares with your competitors.


See more articles like this, and download the response time report at:

X8 cancellation – further update

In my last update, I mentioned that I had written to Transdev urging them to reconsider the withdrawal of the Manchester commuter service for those people living between Rawtenstall and the Red Hall Hotel North of Bury. I felt that the recommendation that I had made would have given them the opportunity to develop a profitable service alongside the existing X43 service which bypasses our communities.

Unfortunately Transdev will not compromise and have written to me to insist that the service is not financially viable. They recommend catching a bus to Bury and then using the tram to get to Manchester.

I remain convinced that a well-advertised service from Rawtenstall (or even Burnley) traveling via Edenfield and then continuing along the current X8 route would be faster than the X43 and consequently would be popular.

I have sent copies of these two routes together with the notes that I have made showing that the X8 route is faster than the X44 to Rossendale Transport. Although we are unlikely to have a continuous service from when Transdev abandon the route, I remain hopeful that Rossendale Transport will look at this route favourably.

X8 route – Approx 45 minutes (Rawtenstall to Manchester) –
X43 route – Approx 55 minutes (Rawtenstall to Manchester) –

Thank you to the 144 signatories to the petition. I’ll keep you informed by email and this blog when and if I hear more news or information from Rossendale Transport.

Save Edenfield to Manchester buses

Once again, Transdev are proposing to cancel a much needed bus service through Edenfield. This time last year, users of the X44 bus service launched an online and written petition to save the commuter services into Manchester.

X8 busThe petition was successful and after a short interruption to service, Transdev announced that they would be providing a new service, the X8 from Burnley to Manchester.

Unfortunately it now seems that the X8 isn’t paying its way and Transdev are looking to cancel the service from 27th October. Despite the fact that the X8 offers a much faster service to Manchester than the X43 from Rawtenstall it seems to be underused.

[Image credit: “DSCN3567” by Clive A Brown on Flickr]

In my opinion, the failure of the X8 service is likely to be down to the fact that this service hasn’t been promoted or marketed other than via passenger word of mouth. Use of this service does seem to be growing and last week there were 22 passengers on the 0730 service to Manchester. On days that I don’t take the bus to Manchester, I have overtaken the X43 and seen fewer than half a dozen passengers on the lower deck.

Transdev often send their X43 buses through Edenfield when the A56 bypass is busy; in view of the fact that using the route through Edenfield would use less diesel, only take a few minutes longer than the bypass route and may generate some additional revenue it seems nonsensical that they are proposing to withdraw these services completely.

The signatories below would urge Transdev to maintain some form of commuter service for people living between Rawtenstall, Edenfield and Shuttleworth, and at the very least engage in some form of dialogue with their customers before making these decisions.

[emailpetition id=”1″]

[signaturelist id=”1″]